Privacy Policy

Name: 12-Steps Cleaning
Telephone: 443-540-3818

Effective Date: April 18, 2025

At 12-Steps Cleaning Service, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website or engage with our services.

1. Information We Collect

Personal Information

We collect personal information you provide directly to us, including your name, email address, phone number, address, and other contact or billing details.

Usage Information

We collect data about how you interact with our website and services. This includes IP addresses, browser types, device information, pages visited, and time spent on our website.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, gather analytics, and understand user preferences.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our cleaning services.
Communicate with you, including scheduling, reminders, customer support, and service updates.
Improve our website, services, and customer experience.
Send marketing or promotional communications (you may opt out at any time).
Comply with legal obligations and protect against fraudulent activity.

3. Recruitment Information

If you apply for a job through our website or through a third-party platform such as Hire Lead Chill, we may collect your resume, employment history, references, and related information. This information is used solely for recruitment purposes and will be shared only with authorized personnel involved in the hiring process.

4. Payment Processing and Security

We utilize Jobber’s payment processing system, which uses trusted third-party providers such as Stripe. Your payment data is securely transmitted to and processed by these providers. We do not store your credit card or banking information on our servers. All data is encrypted using Transport Layer Security (TLS), and stored on secure servers managed by Amazon Web Services (AWS).

To detect and prevent fraud, Jobber may use services such as Sift Science, which analyze transaction data to identify suspicious activity. By using our services, you consent to this type of data processing.

We do not sell your personal information. We may share your data in the following circumstances:

With third-party service providers, including software and hiring platforms, who assist in our operations.
With payment processors and fraud detection services for secure transaction handling.
In response to legal requests or to comply with applicable laws.
To protect the rights, safety, or property of 12-Steps Cleaning Service, our users, or others.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Choices

You can opt out of receiving marketing emails by following the unsubscribe link in those messages. You may also request access to, correction, or deletion of your personal information by contacting us.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we learn that we have collected personal information from a child under 13, we will delete it immediately.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations, unless a longer retention period is required by law.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the date at the top of this policy and posting the revised version on our website.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:
12-Steps Cleaning Service
Email: [email protected]
Phone: 443-540-3818
Website: 12stepscleaning.com