Mon-Fri: 8:30am - 5pm
Frequently Asked Questions
Cleaning Services
Do you offer house cleaning in Federal Hill and nearby neighborhoods?
Yes! We provide house cleaning services in Federal Hill, Roland Park, Guilford, Wyman Park, Charles Village, and all nearby 21230, 21210, 21212, and 21218 ZIP codes.
What types of cleaning services do you offer?
We specialize in General Maintenance Cleaning (weekly, bi-weekly, monthly) and Deluxe Deep Cleaning (move-out/move-in, seasonal, one-time).
What’s included in a deep cleaning service?
Our Deluxe Deep Cleaning includes hand washing from floors to ceiling within reach of a two-step ladder. This covers ceiling fans, blinds, baseboards, light fixtures, interior appliances, and more. It is ideal for move-outs, spring cleans, or homes with heavy build-up.
What’s included in your recurring maintenance cleaning?
Our Recurring Maintenance Cleaning covers the essentials needed to keep your home consistently tidy. This includes light dusting of reachable areas, wiping kitchen counters and appliances (exterior only), cleaning bathrooms, making beds, emptying trash, and vacuuming or mopping all floors. It is designed to maintain a clean, comfortable home between deeper top to bottom cleanings.
Do you offer move-out or move-in cleaning?
Yes. We specialize in Move-Out and Move-In Cleaning for fully vacant homes. This service includes everything in our Deluxe Deep Cleaning plus vacuuming and hand washing the interior of all cabinets. It’s designed to prepare a home for listing photos, final walkthroughs, or a fresh start before moving in.
Pricing & Quotes
How much does house cleaning cost?
Prices vary based on square footage and condition. Most homes fall between $160–$400. Request a quote through our form, and we’ll call with a personalized estimate.
Do you offer free quotes?
Yes, we provide online quotes from our website, over-the-phone estimates and in-person assessments for more complex jobs.
How do I request a quote?
Visit 12stepscleaning.com/quote, complete the form, and we’ll text or call you to confirm details and availability.
Supplies, Equipment & Safety
Do you bring your own supplies?
Yes. We bring all of our own professional-grade, eco-friendly supplies and equipment. We use EnvirOx H2Orange2 for safe and effective cleaning, along with the GoFit 6 PLUS backpack vacuum.
Are your cleaning products safe for kids and pets?
Absolutely. Our products are non-toxic and hydrogen-peroxide based, making them safe and effective.
Can you use my cleaning products instead?
For liability reasons, we normally use our own products. If you prefer that we use something you provide, we can review it ahead of time. Any product must be approved in advance because OSHA requires us to keep updated Safety Data Sheets on file to ensure the safety of our team and your home.
Do you vacuum with HEPA filters?
Yes. Our GoFit 6 PLUS vacuums are equipped with HEPA filters for maximum dust and allergen capture. Its ProLevel Filtration System with HEPA media captures 99.82% of particles from 0.3 to 5 microns for a deeper, healthier clean.
Trust & Team
Who will be cleaning my home?
A trained, vetted, insured solo technician will clean your home. We aim to send the same technician each visit, and while schedules can occasionally change, we do our best to provide consistency whenever possible.
Are your employees background checked?
Yes. Every technician goes through thorough background checks and hands-on training before entering a client’s home.
Is your business insured and bonded?
Yes. We carry full liability insurance and bonding for your peace of mind.
Community & Commitment
What is the Fresh Start Campaign?
For every home we clean, we donate a hygiene kit to support individuals transitioning into safe housing through local shelters and recovery programs.
How are you different from other cleaning companies?
We focus exclusively on residential homes, prioritize community impact, use eco-friendly products, and train all staff on the 12 Principles of Professional Cleaning.
Do you clean for seniors or those with limited mobility?
Yes! Many of our clients are seniors or have mobility challenges. We help them maintain a safe, clean, and manageable home environment.
Scheduling & Policies
How do I schedule a cleaning?
Fill out the form at 12stepscleaning.com/quote, and we’ll call to confirm your needs and set up your cleaning date.
Can I book same-day or next-day cleaning?
We recommend booking 2–5 days in advance, but call or text 443-540-3818 for last-minute availability.
Cleaning Details
Do you clean inside the refrigerator and oven?
Yes, but these are add-on services. Please request them when scheduling so we can plan accordingly.
Do you clean windows?
We clean interior windows and offer interior window track cleaning as an optional add-on.
Do you clean post-construction or commercial spaces?
We do not offer commercial cleaning. We do provide post-construction cleaning for residential homes only.